Tag Archives: Outsourcing

How they made the PPI scandal even worse

LloydsTSB has just been dragged through the press (again) for the way it has been handling complaints from its customers about mis-selling them PPI (Payment Protection Insurance). To be fair, LloydsTSB are no worse than any other bank in this scandal and they may argue they are a bit better because they fessed-up first and […] Read More…