Tag Archives: Communication

An experiment in vulnerability

I have started another blog. It’s an experiment in ‘Working out loud’, which is to share what you are doing and thinking so that others can add their comments, share relevant information, give you advice and generally help you get ‘the work’ done. The idea is that you are tapping into the collective intelligence of […] Read More…

Making meetings effective

I’m a big fan of meetings. Well run, effective meetings, that is. Too often meeting are poorly run and a waste of time but that’s no reason to abandon what can be a powerful tool for communication. This topic came up the other day over pizza with a couple of friends, one of whom was […] Read More…

On Marketing

A year or so into my career at BT, I decided I would study Marketing. I thought it might be useful as we moved into a deregulated market and competitive environment (this was some time ago – my diploma was from the plain old Institute of Marketing, before it became Chartered). I loved it. It […] Read More…

No more ”Blah, blah, blah”

Picture by Dwight Sipler I recently came across the following statement on an agency’s website. “We are passionate about what we do and strive to offer exceptional service to our clients. We have a proven track record of creating engaging multi-disciplinary visual communications with outstanding results, no matter what size or budget.” Well, of course. […] Read More…

Are you ambiguous or uncertain?

Or maybe you’re not sure? Perhaps you don’t see a distinction there. For me, it’s a critical one. I hate ambiguity. I am completely unambiguous about that. Ambiguity kills projects. One minute you think everyone’s on the same wavelength, next minute they are tearing each other apart because someone’s ‘commitment to  deliver’ was someone else’s […] Read More…

Why Product Managers are ‘environmentalists’

No, I don’t mean that they are all eco-warriors, climate activists, tree-huggers or sandal-wearers (although I suspect many are  of a greenish-hue, methodically sorting out the rubbish into the correct bins every week and buying their friends goats for Christmas). I am not referring to the general environment. I mean the specific environment that is […] Read More…

The paradox of the expert

Derek Sivers, author of “Anything you want”, is often asked for his opinion and advice on the grounds that he founded and sold his business, CD-Baby, for $22million. In a video of his story he expresses his surprise at this as he is a professional musician, not a business genius. He asserts that he just […] Read More…